Frequently Asked Questions


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How long does it take to get my package?

Delivery in South Africa takes about 1-4 working days from when your order has been shipped. Eg. If you order on a Saturday, your package will be shipping on Monday and will reach you within that week.

You will receive a confirmation email with a tracking number which you can use to track your parcel all the way to your door. 

 

How can I pay for my order?

We accept credit card payments from Visa or MasterCard through PayFast which is integrated into our site. 

You can also pay via EFT, just choose the option when placing your order and the steps to complete your order will follow.

We have also partnered with PayJustNow to allow you to pay for your Burnt Studios order over 3 equal payments.

Can I exchange or return a product if it does not fit?

Yes, most certainly! Please send us an email at support@burntstudios.co.za with details about your exchange or return and we will email you with details about what to do as soon as possible.

Please note that we are happy to exchange an item for you provided that we have stock in the size you want to receive. 

In the case of a return, we do not do cash returns and will send you a Burnt Studios online voucher with the same value of the item that you  have returned.

Please make sure to read our Returns and Exchange Policy before purchasing. No returns or exchanges on sale items or swimwear.

When will I receive my refund gift card?

Refunds will be processed within +-4 business days of Burnt Studios receiving the return parcel. Your gift card will be sent to the email address that you contacted us on.

Will you be restocking previous seasons/ranges?

At Burnt Studios we love offering new ranges of products as the seasons change! We want to offer you something new and interesting as much as we can, keeping your active wear wardrobe fresh!

We might restock a season/range a few times if it sells out quickly and a new range has not launched yet, but will not restock items when a new has already launched. 

We want to keep our ranges exclusive, so make sure you don't miss out on a product that you love because you won't see it again!

How do I become a Burnt Ambassador?

We do not currently have an ambassador or influencer program. 

PLEASE NOTE:

Burnt Studios does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the required criteria, customers should select a service that provides tracking, such as Courier Guy.

Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by a Burnt Studios representative.

Burnt Studios cannot be held accountable for banking institution processing time frames.