Returns and Exchange Policy

Product Replacement, Returns, Exchange

Exchanges & Returns

If an item is to be returned or exchanged, you need to be in original condition. The product must be clean, unworn, unwashed & unused and needs to have all the original packing, labels and sanitary stickers (on swimwear).

Customers wishing to exchange or return products must fill out the exchange form within thirty (30) days after receiving the parcel.

Regarding returns, you will be credited with the ZAR amount of the returned item in the form of a Burnt Studios voucher or refunded in the same method as oer your original purchase. (Please note: No returns/credit on the shipping costs).

All discounted items, sale or Black Friday items can only be exchanged for another size or a gift card.

Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.

Free exchanges are only valid for online orders. Please note: We offer one free exchange per order. After that, shipping is calculated at R100.00. No returns, exchanges or refunds are allowed on swimwear, underwear, socks, earrings or gift cards.

Exchanges & Returns Process

We will book the collection and make the arrangement with our couriers.

STEP 1 – FILL OUT THE EXCHANGE REQUEST FORM

Fill out the form through the following link:

https://returns.burnt.co.za/return/new?c=burntstudios

We will respond as soon as possible to talk you through the process.

Please note that we can only offer an exchange if we have the product that you would like to receive in stock.

STEP 2 – SAFELY PACK

The merchandise must be sent within 30 days of receiving the order. Please be sure the merchandise is in its original state. Please be sure to pack the garments securely The merchandise must be clean, unwashed, unworn, unused with sanitary stickers (When it's swimwear) and undamaged.

Burnt Studios reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.

STEP 3 - COURIERS TO PICK UP AT ADDRESS

You will receive a waybill via email. Please print the waybill and have it ready with the package for collection. We will arrange for the courier to provide a plastic shipping bag.

STEP 4 – RECEIVING YOUR NEW PARCEL OR STORE CREDIT

Once we have received your parcel, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition.

Please allow 1-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange.

Your exchange will be sent to the same address that your order was originally sent to.

In the case of a refund. We will send you an online voucher with the value of your returned item to the email address through which you contacted us.

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Product Replacement

Should the Burnt Studios supply the incorrect Product or if the product you received is damaged, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all the tags and extras still as received. If the customer however wears or uses the product and damages the garment then the free exchange by Burnt Studios for a new item is void.

Should you use your product and spot a factory fault within 30 days of receiving it, Burnt Studios will then replace that item for you. Please log your exchange here.

Please note, the Burnt Team will first examine the item by means of physical examination. Burnt Studios reserves the right to not grant an exchange if deemed that the fault is not a factory fault.

If any damage occurs outside of the 30 day window, no replacement will be made since we are unable to control how the product was used or handled in that time-frame.