Product Replacement, Returns, Exchange
Exchanges & Returns
All discounted items, sale or Black Friday items or Giveaway items can not be returned or exchanged and are final. No returns, exchanges or refunds are allowed on swimwear, underwear or gift cards.
Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore.
Exchanges & Returns Process
We will book the collection and make the arrangement with our couriers.
STEP 1 – EMAIL US
Email firstname.lastname@example.org within 7 days of receiving the merchandise. Please include in this email your order number, name and reason for exchanging/returning. We will respond as soon as possible to talk you through the process.
Please note that we can only offer an exchange if we have the product that you would like to receive in stock.
STEP 2 – SAFELY PACK
The merchandise must be sent within 7 days of receiving the order. Please be sure the merchandise is in its original state. Please be sure to pack the garments securely with labels and stickers attached. The merchandise must be clean, unwashed, unworn, unused with sanitary stickers (When it's swimwear) and hang tags attached and undamaged.
Burnt Studios reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.
STEP 3 - COURIERS TO PICK UP AT ADDRESS
You will receive a waybill via email. Please print the waybill and have it ready with the package for collection. We will arrange for the courier to provide a plastic shipping bag.
Please note that we cannot indicate a specific time that the pick up will take place, we can only book a pick up for a specific date, not time.
STEP 4 – RECEIVING YOUR NEW PARCEL OR STORE CREDIT
Once we have received your parcel, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with sanitary pads and swing tags still attached.
Please allow 1-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange.
Your exchange will be sent to the same address that your order was originally sent to.
In the case of a refund. We will send you an online voucher with the value of your returned item to the email address through which you contacted us.